Urgent: Website Chatbot for Customer Support

I'm in need of a skilled chatbot developer to create and implement a chatbot on my website, focused on providing customer support. The chatbot will primarily assist with technical support queries, so expertise in creating a bot capable of handling this type of interaction is crucial.

✓ Ideal Skills and Experience:
- Proven experience in chatbot development
- Strong understanding of customer support processes, particularly technical assistance
- Expertise in deploying chatbots on websites
- Ability to create a chatbot capable of handling complex queries
- Excellent understanding of AI and machine learning principles


✓ Project Requirements:
-Website Integration: The chatbot should be available on our website, integrated via an API.
-Text-Only Interaction: User interaction with the bot will be text-based only.
-Web Platform Focused: This bot will operate solely on the website; no mobile or social media platforms are needed.
-Customer Query Handling: The bot should be able to answer customer queries using our internal data.

✓ Additional Features:
-Support Escalation: If the bot cannot respond to a query, it should escalate the issue to a support agent based on the selected category.
-Feedback Collection: At the end of each conversation, the bot should prompt users for feedback.