Senior ServiceNow Developer – ITSM + SecOps
Budget: $10 – $15 USD
Job Title: Senior ServiceNow Developer – ITSM + SecOps
Experience: 5+ Years
Work Hours: 40 hours a week
Project Overview:
We are seeking a highly skilled Senior ServiceNow Developer with a strong background in IT Service Management (ITSM) and practical experience in Security Operations (SecOps). This role requires a detail-oriented professional who can design and implement secure, scalable, and efficient ServiceNow solutions while collaborating with cross-functional teams including infrastructure, security, and business stakeholders.
Key Responsibilities:
Design, configure, and implement core ITSM modules: Incident, Problem, Change, Request, Knowledge, and CMDB.
Lead development and integration of SecOps modules: Security Incident Response (SIR), Vulnerability Response (VR), Threat Intelligence.
Build automation and orchestration using Flow Designer and IntegrationHub.
Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and Notifications per ServiceNow best practices.
Integrate ServiceNow with third-party security and IT tools (e.g., SIEMs, vulnerability scanners) via REST/SOAP APIs or MID Servers.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Ensure platform security, access control, and compliance with internal policies.
Participate in Agile ceremonies: sprint planning, stand-ups, retrospectives.
Conduct code reviews and ensure delivery of high-quality, well-documented solutions.
Maintain platform documentation and ensure ongoing operational health.
Required Skills & Experience:
Minimum 5 years of ServiceNow development experience
Proven expertise in ITSM and hands-on experience with SecOps (SIR, VR)
Strong knowledge of JavaScript, Glide API, and other ServiceNow scripting tools
Experience with CMDB design and integrating security-relevant data sources
Skilled in developing within scoped applications
Proficient in Flow Designer, Playbooks, and Orchestration
Familiar with security frameworks (e.g., NIST, MITRE ATT&CK)
Strong understanding of ITIL v3/v4 practices
Comfortable working in Agile environments with tools like Jira or Azure DevOps
Preferred Qualifications:
ServiceNow Certified System Administrator (Required)
Certified Implementation Specialist – ITSM (Preferred)
Certified Implementation Specialist – SecOps (Plus)
Experience with Service Portal, Employee Center, UI Builder (Plus)
Knowledge of CI/CD, DevOps, and version control tools (e.g., Git) (Plus)
Familiarity with Performance Analytics (Plus)
Soft Skills:
Strong communication and stakeholder management skills
Excellent analytical and problem-solving ability
Self-motivated and able to work independently
Collaborative mindset and ability to work effectively across teams
Passion for learning and mentoring
Experience: 5+ Years
Work Hours: 40 hours a week
Project Overview:
We are seeking a highly skilled Senior ServiceNow Developer with a strong background in IT Service Management (ITSM) and practical experience in Security Operations (SecOps). This role requires a detail-oriented professional who can design and implement secure, scalable, and efficient ServiceNow solutions while collaborating with cross-functional teams including infrastructure, security, and business stakeholders.
Key Responsibilities:
Design, configure, and implement core ITSM modules: Incident, Problem, Change, Request, Knowledge, and CMDB.
Lead development and integration of SecOps modules: Security Incident Response (SIR), Vulnerability Response (VR), Threat Intelligence.
Build automation and orchestration using Flow Designer and IntegrationHub.
Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and Notifications per ServiceNow best practices.
Integrate ServiceNow with third-party security and IT tools (e.g., SIEMs, vulnerability scanners) via REST/SOAP APIs or MID Servers.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Ensure platform security, access control, and compliance with internal policies.
Participate in Agile ceremonies: sprint planning, stand-ups, retrospectives.
Conduct code reviews and ensure delivery of high-quality, well-documented solutions.
Maintain platform documentation and ensure ongoing operational health.
Required Skills & Experience:
Minimum 5 years of ServiceNow development experience
Proven expertise in ITSM and hands-on experience with SecOps (SIR, VR)
Strong knowledge of JavaScript, Glide API, and other ServiceNow scripting tools
Experience with CMDB design and integrating security-relevant data sources
Skilled in developing within scoped applications
Proficient in Flow Designer, Playbooks, and Orchestration
Familiar with security frameworks (e.g., NIST, MITRE ATT&CK)
Strong understanding of ITIL v3/v4 practices
Comfortable working in Agile environments with tools like Jira or Azure DevOps
Preferred Qualifications:
ServiceNow Certified System Administrator (Required)
Certified Implementation Specialist – ITSM (Preferred)
Certified Implementation Specialist – SecOps (Plus)
Experience with Service Portal, Employee Center, UI Builder (Plus)
Knowledge of CI/CD, DevOps, and version control tools (e.g., Git) (Plus)
Familiarity with Performance Analytics (Plus)
Soft Skills:
Strong communication and stakeholder management skills
Excellent analytical and problem-solving ability
Self-motivated and able to work independently
Collaborative mindset and ability to work effectively across teams
Passion for learning and mentoring