Omni Channel System Development
Budget: $250 – $750 SGD
### Job Opening: Omni Channel System Developer
We are looking for either a ready-made solution or a developer to create a new Omni Channel system that facilitates seamless communication between online sellers (clients) and their customers. This system will integrate various communication applications, including WhatsApp, Telegram, TikTok, Facebook Messenger, Instagram, Shopee, and Lazada.
### Responsibilities:
- Develop and integrate a system to enable direct and effective communication between online sellers (clients) and their customers.
- Provide necessary functionalities for:
- **Admin (SaaS Owner):** Manage the system, oversee users, access analytics, and generate reports.
- **Admin Staff (SaaS Employees):** Handle customer inquiries, manage interactions, and assist clients using the system.
- **Clients (Sellers):** Access communication tools to connect with their customers and manage their own support agents.
### Essential Functions:
#### Admin Functions:
1. **User Management:**
- Add, edit, or remove users.
- Set roles and permissions for Admin and Admin Staff.
2. **Analytics and Reporting:**
- Access performance metrics to improve interactions between clients and their customers.
- Generate reports on overall system usage and effectiveness.
3. **Message Oversight:**
- Monitor communications to ensure quality and compliance.
4. **Configuration Settings:**
- Customize platform integrations and notification settings.
#### Admin Staff Functions:
1. **Customer Interaction Management:**
- Support clients in responding to inquiries across all integrated platforms.
- Assign tickets or inquiries to specific team members as needed.
2. **Access to Client Information:**
- View and update client profiles and interaction history.
3. **Message Management:**
- Schedule follow-ups and use canned responses for efficiency.
4. **Agent Rotation System:**
- Implement a system to rotate agents based on availability, ensuring fair distribution of customer inquiries.
- Automatically assign new customers to available agents while ensuring continuity for returning customers.
5. **Collaboration Tools:**
- Facilitate communication among staff to resolve client issues effectively.
#### Client Functions (Sellers):
1. **User-Friendly Interface:**
- Access a dashboard for easy navigation and communication with their customers.
2. **Interaction History:**
- View past communications with their customers for context.
3. **Notifications:**
- Receive alerts for new messages or updates from their customers.
4. **Feedback Mechanism:**
- Provide feedback on interactions and report issues directly.
5. **Agent Management:**
- **Agent Rotation System:** Rotate their own support agents to ensure coverage and fairness. Assign inquiries to available agents dynamically based on their current workload.
- Automatically connect returning customers with the agent they previously interacted with to maintain relationship continuity.
This system aims to enhance clarity and efficiency in communication between online sellers and their customers, fostering better relationships and improving overall satisfaction.
If you have a ready-made solution or are interested in developing a new system, please PM us for further discussion.
We are looking for either a ready-made solution or a developer to create a new Omni Channel system that facilitates seamless communication between online sellers (clients) and their customers. This system will integrate various communication applications, including WhatsApp, Telegram, TikTok, Facebook Messenger, Instagram, Shopee, and Lazada.
### Responsibilities:
- Develop and integrate a system to enable direct and effective communication between online sellers (clients) and their customers.
- Provide necessary functionalities for:
- **Admin (SaaS Owner):** Manage the system, oversee users, access analytics, and generate reports.
- **Admin Staff (SaaS Employees):** Handle customer inquiries, manage interactions, and assist clients using the system.
- **Clients (Sellers):** Access communication tools to connect with their customers and manage their own support agents.
### Essential Functions:
#### Admin Functions:
1. **User Management:**
- Add, edit, or remove users.
- Set roles and permissions for Admin and Admin Staff.
2. **Analytics and Reporting:**
- Access performance metrics to improve interactions between clients and their customers.
- Generate reports on overall system usage and effectiveness.
3. **Message Oversight:**
- Monitor communications to ensure quality and compliance.
4. **Configuration Settings:**
- Customize platform integrations and notification settings.
#### Admin Staff Functions:
1. **Customer Interaction Management:**
- Support clients in responding to inquiries across all integrated platforms.
- Assign tickets or inquiries to specific team members as needed.
2. **Access to Client Information:**
- View and update client profiles and interaction history.
3. **Message Management:**
- Schedule follow-ups and use canned responses for efficiency.
4. **Agent Rotation System:**
- Implement a system to rotate agents based on availability, ensuring fair distribution of customer inquiries.
- Automatically assign new customers to available agents while ensuring continuity for returning customers.
5. **Collaboration Tools:**
- Facilitate communication among staff to resolve client issues effectively.
#### Client Functions (Sellers):
1. **User-Friendly Interface:**
- Access a dashboard for easy navigation and communication with their customers.
2. **Interaction History:**
- View past communications with their customers for context.
3. **Notifications:**
- Receive alerts for new messages or updates from their customers.
4. **Feedback Mechanism:**
- Provide feedback on interactions and report issues directly.
5. **Agent Management:**
- **Agent Rotation System:** Rotate their own support agents to ensure coverage and fairness. Assign inquiries to available agents dynamically based on their current workload.
- Automatically connect returning customers with the agent they previously interacted with to maintain relationship continuity.
This system aims to enhance clarity and efficiency in communication between online sellers and their customers, fostering better relationships and improving overall satisfaction.
If you have a ready-made solution or are interested in developing a new system, please PM us for further discussion.