Customer Service Website Chatbot Development

I need a conversational bot embedded directly on our website to lighten the load on our support team. Its main job is customer service, and I want visitors to be able to ask routine questions and immediately get accurate answers drawn from our existing FAQ. When appropriate, the same bot should guide them toward products that match their needs—basic recommendation logic tied to our catalog is enough for launch.

The build can be on Dialogflow, Microsoft Bot Framework, Rasa, or any comparable stack, as long as it sits cleanly in an iframe or small script snippet and plays nicely with our current tech (HTML + JavaScript front-end, RESTful back-end). Please keep the language model flexible so we can expand intents later without starting from scratch.

Deliverables
• Fully functional chatbot integrated into our website
• Conversation flows covering:
 – FAQ answers
 – Product recommendation prompts and follow-ups
• Admin interface or clear JSON/CSV files so my team can update answers and product data without code changes
• Handover notes: setup steps, environment variables, and instructions for future training/deployment

Hand-off is complete when I can drop the code into staging, refresh the page, and watch a test user get both an FAQ response and a product suggestion with no console errors.