Tech Support Specialist for International Markets
Budget: €1,500 – €3,000 EUR
Job Responsibilities:
1. Responsible for the technical service capability building of service teams and channel partners in target areas of international markets;
2. Responsible for product solutions, pre-sales testing, online issues, customer training delivery support and management in target areas;
3. Project delivery support: Support H3C network and cloud computing projects, including early project network planning, implementation and later operation and maintenance services;
4. Technical training and support: Provide remote and on-site support and technical training for online problems for customers and partners;
5. Responsible for customer satisfaction and service quality in the process of technical support and service delivery;
6. Timely upgrade problems in the service delivery process and actively cooperate with other departments to solve problems; Job requirements:
1. Full-time undergraduate degree or above, with more than 3 years of front-line or overseas service delivery experience or technical support, online problems, testing and solution support work experience, H3CIE certificate (equivalent) is preferred;
2. Familiar with H3C or mainstream data communication products and theoretical knowledge in the industry (routing switching, security, wireless, SDN, server, storage, cloud computing, etc.); experience in IT hardware products such as servers, networks, storage, Linux and VMware certification experience, network implementation, diagnosis, etc.
3. Have good English listening, speaking, reading and writing skills; can accept medium- to long-term overseas business trips and assignments;
4. Have team management skills and strong communication skills, good cooperation spirit, passion and creativity, and the courage to bear work pressure and face challenges.
1. Responsible for the technical service capability building of service teams and channel partners in target areas of international markets;
2. Responsible for product solutions, pre-sales testing, online issues, customer training delivery support and management in target areas;
3. Project delivery support: Support H3C network and cloud computing projects, including early project network planning, implementation and later operation and maintenance services;
4. Technical training and support: Provide remote and on-site support and technical training for online problems for customers and partners;
5. Responsible for customer satisfaction and service quality in the process of technical support and service delivery;
6. Timely upgrade problems in the service delivery process and actively cooperate with other departments to solve problems; Job requirements:
1. Full-time undergraduate degree or above, with more than 3 years of front-line or overseas service delivery experience or technical support, online problems, testing and solution support work experience, H3CIE certificate (equivalent) is preferred;
2. Familiar with H3C or mainstream data communication products and theoretical knowledge in the industry (routing switching, security, wireless, SDN, server, storage, cloud computing, etc.); experience in IT hardware products such as servers, networks, storage, Linux and VMware certification experience, network implementation, diagnosis, etc.
3. Have good English listening, speaking, reading and writing skills; can accept medium- to long-term overseas business trips and assignments;
4. Have team management skills and strong communication skills, good cooperation spirit, passion and creativity, and the courage to bear work pressure and face challenges.