AI Support Agent for Contact Centers

We are seeking a freelancer to develop and implement an AI Support Agent tailored for our contact center operations. This solution aims to enhance efficiency and reduce average talk time by addressing common inquiries, allowing human agents to focus on more complex issues. The AI Support Agent should deliver AI-generated outputs. Requirements: The tool must support multiple languages for comprehensive customer engagement and smoothly integrate with our existing call center software. Expected inclusions: Basic setup of the AI Support Agent, integration with one platform, and provision of essential reporting features.