Genesys co-browser and info mart application Integration
Budget: $10 – $80 USD
I am an experienced developer who specializes in Kafka and Genesys system integration. The following is the tasks and main aim for this project:
i) Deploy (Apache) Kafka on existing YTLC CES server and ensure it is compatible with the required Co-Browse version
ii) Integrate Genesys Co browse to Kafka for it to send the Co-Browse Reporting Event to Kafka
iii) Integrate Infomart to Kafka for it to extract data from the Kafka data stream and transforms it into the COBROWSE_FACTtable
iv) To ensure / enable RAA to summarize and organizes the Info Martdata in ways that enable GI2 to extract meaning.
v) To support required Custom Report template based on available reporting data field and ensure the required Co-browse reporting data appear in the GI2 Custome Report.
vi) To ensure / enable GI2 uses the aggregated data in the Info Mart database to produce Co-browse reports.
The ultimate goal of this integration is to achieve and maintain real-time data streaming. The freelancer should possess an in-depth understanding of both Kafka and Genesys platforms and be well-versed in Java.
i) Deploy (Apache) Kafka on existing YTLC CES server and ensure it is compatible with the required Co-Browse version
ii) Integrate Genesys Co browse to Kafka for it to send the Co-Browse Reporting Event to Kafka
iii) Integrate Infomart to Kafka for it to extract data from the Kafka data stream and transforms it into the COBROWSE_FACTtable
iv) To ensure / enable RAA to summarize and organizes the Info Martdata in ways that enable GI2 to extract meaning.
v) To support required Custom Report template based on available reporting data field and ensure the required Co-browse reporting data appear in the GI2 Custome Report.
vi) To ensure / enable GI2 uses the aggregated data in the Info Mart database to produce Co-browse reports.
The ultimate goal of this integration is to achieve and maintain real-time data streaming. The freelancer should possess an in-depth understanding of both Kafka and Genesys platforms and be well-versed in Java.