Requirement for ITIL Trainer

Unit 1 - Introduction To ITIL  4  
Best Practice  
ITIL History  
ITIL Framework  
ITIL Service Value System  
The Four Dimensions Model  
Benefits of ITIL  

Unit 2 – ITIL Key Concepts 
In addition to the below, also include User, Customer, Service Level Management, Service Provision, Service Consumption 
Service  
Service Management  
Value  
Outputs Vs Outcomes  
Costs  
Risks  
Utility and Warranty  
Stakeholders  
Value Co-creation  
Products and Services  
Service Offerings  
Service Relationship 

Unit 3 – ITIL Guiding Principles 
The ITIL Guiding Principles  
Nature, Use and Interaction of the Guiding Principles  
Focus on value  
Start where you are  
Progress iteratively with feedback  
Collaborate and promote visibility  
Think and work holistically  
Keep it simple and practical  
Optimize and automate  

Unit 4 – The Four Dimensions Of Service Management  
The Four Dimensions of Service Management  
Organization and People  
Information and Technology  
Partners and Suppliers  
Value Streams and Processes  
External Factors  

Unit 5 – Describe the interconnected nature of the service value chain and how this supports value streams 
The ITIL Service Value System  Service Value System Overview  
Service Value Chain  
Plan  
Improve  
Engage  
Design and Transition  
Obtain/Build  
Deliver and Support 

Unit 6 –  In addition to the below also Explain the following ITIL practices in detail, excluding how they fit within the service value chain:  
Overview of ITIL Practices:  
ITIL Management Practices  
Information Security Management  
Relationship Management  
a) Continual improvement including:   Supplier Management  
- The continual improvement model   IT Asset Management  
b) Change control  Monitoring and Event Management  
c) Incident management   Release Management  
d) Problem management    Service Configuration Management  
e) Service request management   Deployment Management  
f) Service desk  Change Enablement  
g) Service level management   Incident Management  
Problem Management  
Service Request Management  
Service Desk  
Service Level Management  
Continual Improvement