Mid-Level IT Support CV Rewrite

My current CV reads like a generic tech résumé and I can tell it is not resonating with hiring managers who need a confident, mid-level IT Support professional. I want a complete rewrite that threads my experience in troubleshooting, ticketing systems, and day-to-day customer interaction into a clear story that passes modern ATS filters and still sounds natural to a human reader.

Here is what success looks like to me:
• A polished, one-to-two-page CV in Word and PDF that is fully optimised for mid-level IT Support roles (think service desk lead, escalation technician, field support specialist).
• Keyword-rich but not keyword-stuffed phrasing that reflects ITIL principles, hardware / software diagnostics, remote assistance tools, and measurable achievements from my past roles.
• A brief summary paragraph I can reuse on LinkedIn that aligns perfectly with the CV.

You will need to probe me for any extra details or metrics you feel will strengthen the document, then reshape the content so it highlights technical depth, customer-centric communication, and readiness to step into a mid-level position.

If you have experience crafting ATS-friendly CVs for IT Support professionals and can deliver the above, I’m ready to start.