ISO 20000 Certification For Entire Operations

I am looking for a professional with expertise in ISO 20000 certification and acclaimed knowledge of either the ITIL principles or COBIT framework. While I am not sure whether we have started the process or not, I am sure that the scope of the services that need to be included in the certification encompasses IT services, customer support, and internal operations. Currently, we are utilizing Service Desk Plus on-prem from Manage Engine. Therefore, the ideal candidate should have experience with this infrastructure.

Key responsibilities include:

- Guiding us in understanding how far we have come in obtaining ISO 20000 certification if at all we have begun
- Ensuring our IT services, customer support, and internal operations align with the ISO 20000 standards
- Nurturing compliance with the ISO 20000 standards and helping us achieve certification
- Continued support for maintaining certification
- Offering knowledge on any specific standard or guideline we should adopt for our services

Experience and skills:

- ISO 20000 certification process
- Proven expertise in ITIL or COBIT framework
- Familiarity with Service Desk Plus from Manage Engine
- Excellent communication and consulting skills
- Experience in the tech industry, specific focus on IT services, customer support, and internal operations.