website autodailer

✅ Your Required Features (Confirmed)
1. Web-based Dialer (No Phone Required)

Agents log in from browser (Chrome)

SIP/WebRTC calling

Works with headset

2. Auto Dialing (Admin Controlled)

Admin can:

Upload leads (Excel / CSV)

Start / Pause / Resume dialing

Set dialing ratio (5 calls, 10 calls, gap timing)

System dials automatically

3. Smart Call Connection Logic

Calls go to customers

❌ If call is not picked → auto hangup / retry later

✅ If call is picked:

Beep sound plays

Call is instantly connected to available agent

No agent time wasted on ringing

4. Agent Panel

Agent login

Shows:

Call status (Connected / Waiting)

Customer number

Timer

Agent only talks to answered calls

Disposition after call:

Interested

Not Interested

Call Back

No Answer

DND

5. Admin Panel

Live dashboard:

Online agents

Calls in progress

Picked calls

Dropped calls

Lead management

Agent performance reports

Call recordings access

6. Call Recording

100% call recording

Stored on server

Download / listen later

Recording mapped with:

Agent

Lead

Date & time

How This System Works (Simple Flow)

Admin uploads leads

Admin clicks Start Dialing

System starts calling numbers

Customer picks call → Beep sound

System connects call to free agent

Call is recorded

Agent submits disposition

Admin can monitor everything live
Technology Stack (Recommended)
Calling / SIP

Asterisk / FreeSWITCH

SIP Provider (India / USA)

Browser Calling

WebRTC

SIP.js / JsSIP

Backend

Node.js / Python

REST APIs

Frontend

React / Vue

Modern CRM-style UI

Database

MySQL / PostgreSQL

Recording

Server-side recording (WAV / MP3)