WhatsApp Product Chat Support
Budget: ₹12,500 – ₹37,500 INR
I’m looking for a reliable freelancer to step in as my front-line WhatsApp responder. My business revolves around customer service, and the bulk of incoming messages are shoppers asking for clear, up-to-date product information.
Your day-to-day task is simple yet crucial: reply promptly, politely, and accurately on WhatsApp, guiding each prospect toward the right item or solution. I will supply a concise product catalog, pricing sheet, and the most common Q&A so you can hit the ground running.
Key expectations
• Average first response time under 5 minutes during our agreed shift window
• Consistent tone of voice that feels friendly and helpful, never pushy
• Quick lookups in the catalog or FAQ to provide model specs, availability, and basic after-sales info
I’ll grant you a dedicated WhatsApp Business seat plus access to a shared Google Sheet to log each resolved chat for easy tracking. If you already use tools like WhatsApp Web, canned replies, or simple CRM extensions, that’s a bonus—but not mandatory.
Deliverables
1. All incoming customer messages answered within the shift, marked as “resolved” or “needs follow-up” in the log
2. End-of-day summary noting any unanswered questions, low-stock alerts, or patterns worth discussing
If you thrive on fast, clear communication and know your way around WhatsApp, let’s get started.
Your day-to-day task is simple yet crucial: reply promptly, politely, and accurately on WhatsApp, guiding each prospect toward the right item or solution. I will supply a concise product catalog, pricing sheet, and the most common Q&A so you can hit the ground running.
Key expectations
• Average first response time under 5 minutes during our agreed shift window
• Consistent tone of voice that feels friendly and helpful, never pushy
• Quick lookups in the catalog or FAQ to provide model specs, availability, and basic after-sales info
I’ll grant you a dedicated WhatsApp Business seat plus access to a shared Google Sheet to log each resolved chat for easy tracking. If you already use tools like WhatsApp Web, canned replies, or simple CRM extensions, that’s a bonus—but not mandatory.
Deliverables
1. All incoming customer messages answered within the shift, marked as “resolved” or “needs follow-up” in the log
2. End-of-day summary noting any unanswered questions, low-stock alerts, or patterns worth discussing
If you thrive on fast, clear communication and know your way around WhatsApp, let’s get started.