Proofreader Trainer

Responsible for the onboarding and on-the-job training of the proofreader agents within the program online, including student progress monitoring for the duration of the training, providing coaching and developmental feedback, and readiness recommendations            

Utilize effective presentation and facilitation skills based on our training methods and techniques

Prepare training materials, examples, and role-play scenarios that then will be used to train the proofreader agents.

Accountable for achieving individual training performance metrics.

Accountable for ensuring that trainees achieve the desired outcomes.

Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and doing side-by-side observations.

Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.

Measure the effectiveness of training programs using specific scorecards.

Participate and contribute to a continuous learning culture by maintaining engagement in change management, product and service releases, policies, processes, and procedures.

Prepares new proofreader representatives by conducting orientation to the process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-along with senior representatives.

Conducts exercise sessions for new and current proofreader employees.

Observes proofreader encounters and collects feedback, results, and performance data of trainees after sessions.



Qualifications

Any bachelor's degree and a track record of proofreader training experience

Excellent command of the English Language

Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

Training experience in a High-performance environment is an asset

Online training skills are an asset

Strong communication skills, both written and verbal

Demonstrated ability to meet timelines on deliverable

Self-starter, sense of urgency, and works well under pressure

Strong attention to detail

Sense of professionalism and ability to develop good relationships