Marketing Assistant

Our guests are very important to us! Ensure that all guest inquiries are promptly and thoughtfully responded to. Also responsible for tracking and reporting trends in feedback received, from assisting with special bookings to resolving issues. As the client-facing part of the growing marketing department, they will also have the opportunity to work on various marketing projects and have the opportunity to learn various marketing strategies from scratch. Although we are currently working remotely,
Receive, analyze and take appropriate action in response to guest inquiries and requests via phone, email, social media and other platforms
Manage the investigation, resolution and reporting of all guest feedback and concerns
Accurately manage feedback database while reporting and reviewing guest suggestions and comments until completion/resolution