customer service supervisor

Our company is currently looking for a customer service supervisor
Customer Service Supervisor duties and responsibilities

• Assisting customer service staff in managing customer inquiries and complaints
• Hiring new customer service employees
• Coordinating with the production facility orders and production
• Training customer service staff
• Delegating tasks
• Monitoring performance of customer service staff
• Conducting performance reviews
• Organizing work schedule
• Developing standard work procedures
• Collecting data and preparing reports

Customer Service Supervisor requirements and qualifications

• Minimum of a High School Diploma
• Minimum of X years of experience in customer service
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong computer skills
• Excellent customer service skills
• Strong analytical and analyzing skills
• Ability to adapt
• Strong organizational skills
• Ability to prioritize tasks
• Ability to work independently
• Ability to work as part of a team
• Excellent multitasking skills
• Strong leadership skills
• Strong problem-solving skills
• Strong planning skills
• Ability to work under pressure and meet deadlines
• Excellent time management skills
• Ability to work in a fast-paced environment
• Flexibility to work shifts
• Ability to motivate others