Simple Email Chat Bot for Internal Customer Service/Receptionist
Budget: $30 – $250 USD
I am looking for a talented freelancer to build a simple email chat bot for internal customer service and receptionist needs. The chat bot must be built using the email platform, and be able to effectively respond to general enquiries from customers. It is paramount that a human always be available to answer incoming enquiries - the chat bot's role should only be to provide information to initial inquiries and direct customers to the right person or department. This project has the potential to provide fantastic value to my customer service team, and represent a great opportunity for an experienced freelancer. Thank you for considering this project.
We use Front App, which lies over Outlook (also linked to Gmail, for managing internal customer service as a shared service team of about 15 FTEs. The front chatbot is called flow.ai. initially, we are looking for 2 simple functions for emails coming to our shared email box: 1) Route the email to the correct person across about 6-10 categories of inquiry and 2) provide links to resources where they can get their questions answered the next time without sending an email or making a telephone call. This is phase 1 and, depending on the tool's functionality, we might discover enhancements that would require additional support/development. If there is another tool that would work just as well with minimal cost (or free, like flow.ai), we would also consider that option. https://drive.google.com/file/d/1LB5F7ZmuKEKBtjkmkjpOGmHZXn0JWolu/view
We use Front App, which lies over Outlook (also linked to Gmail, for managing internal customer service as a shared service team of about 15 FTEs. The front chatbot is called flow.ai. initially, we are looking for 2 simple functions for emails coming to our shared email box: 1) Route the email to the correct person across about 6-10 categories of inquiry and 2) provide links to resources where they can get their questions answered the next time without sending an email or making a telephone call. This is phase 1 and, depending on the tool's functionality, we might discover enhancements that would require additional support/development. If there is another tool that would work just as well with minimal cost (or free, like flow.ai), we would also consider that option. https://drive.google.com/file/d/1LB5F7ZmuKEKBtjkmkjpOGmHZXn0JWolu/view