Customer Service Advisor - $50/hr
Budget: $50 – $0 USD
The Customer Service Advisor provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Advisor assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The advisor assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.
This fully remote (work-from-home) position provides an opportunity for growth through the acquisition of additional skills. The new team member begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
Requirements
High school diploma or equivalent, some college preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with luxury brands
Genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Benefits
100% Remote/Work-from-Home
Paid Time Off
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance, accident/critical illness insurance
Growth Potential
And More!
This fully remote (work-from-home) position provides an opportunity for growth through the acquisition of additional skills. The new team member begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
Requirements
High school diploma or equivalent, some college preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with luxury brands
Genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Benefits
100% Remote/Work-from-Home
Paid Time Off
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance, accident/critical illness insurance
Growth Potential
And More!