Cherwell Development
Budget: $25 – $50 USD
Looking for Cherwell administrator and developer that can assist with some short term project for enhancing our platform.
Must have:
• Integration experience with various MSP platforms including ConnectWise Continuum, Open DNS, ID Agent, etc.
• Must have experience implementing Cherwell ITSM platform for large organizations
• Must have decent understanding of Managed Services processes and methodology
• Responsible for maintenance and overall health of the Cherwell ITSM environment. This includes monitoring supporting architecture, rolling out upgrades and patches, overseeing license usage, troubleshooting, and resolving issues.
• Experience with creating custom Cherwell objects and MApps
• Experience building integrations from Cherwell to third party applications
• Knowledge of base technical components such as LDAP, VPN, SSL, database, and other technologies
• Experience with web services like REST and SOAP
• Proactively monitors supported business processes and seeks continual process improvement in accordance with, but not limited to ITIL best practices.
• Administers and maintains access to environment, roles and permissions.
• Customize existing business processes or implementation of new business processes to meet Company’s needs. This may be self-identified or at the discretion of management.
• Communicates environmental changes to key stakeholders in timely manner and oversees the Change Management process with considerations for impact to users and customers.
• Provide KPI metrics, reports, and analysis through scheduled jobs, on demand or custom dashboards.
Must have:
• Integration experience with various MSP platforms including ConnectWise Continuum, Open DNS, ID Agent, etc.
• Must have experience implementing Cherwell ITSM platform for large organizations
• Must have decent understanding of Managed Services processes and methodology
• Responsible for maintenance and overall health of the Cherwell ITSM environment. This includes monitoring supporting architecture, rolling out upgrades and patches, overseeing license usage, troubleshooting, and resolving issues.
• Experience with creating custom Cherwell objects and MApps
• Experience building integrations from Cherwell to third party applications
• Knowledge of base technical components such as LDAP, VPN, SSL, database, and other technologies
• Experience with web services like REST and SOAP
• Proactively monitors supported business processes and seeks continual process improvement in accordance with, but not limited to ITIL best practices.
• Administers and maintains access to environment, roles and permissions.
• Customize existing business processes or implementation of new business processes to meet Company’s needs. This may be self-identified or at the discretion of management.
• Communicates environmental changes to key stakeholders in timely manner and oversees the Change Management process with considerations for impact to users and customers.
• Provide KPI metrics, reports, and analysis through scheduled jobs, on demand or custom dashboards.