Technical Customer Support & Client Success Specialist (Full-Time, Work From Home) longterm (saas solution)
Budget: ₹100 – ₹400 INR
Technical Customer Support & Client Success Specialist (Full-Time, Work From Home) longterm
Location: Work From Home (Anywhere in India)
Working hours: 9:00 AM – 6:00 PM IST (Monday to Friday)
About the Role:
Are you passionate about helping clients succeed and excited to learn new software skills?
We’re looking for a Support & Client Success Specialist to join our growing international team!
You'll be trained extensively in our software platform and become a key part of our customer support and onboarding process.
Our clients are located in the Netherlands, Belgium, and Aruba — so strong communication skills are important.
Our platform is built using .NET Core and React.js, offering a modern and flexible SaaS experience to our clients.
You'll have the opportunity to work closely with advanced, real-world technology and grow your technical understanding.
What You'll Do:
• Provide professional and friendly support to clients via email, chat, and tickets.
• Assist new clients during onboarding: help them set up and configure their accounts.
• Create clear user manuals, FAQs, and helpful instructional videos.
• Troubleshoot and resolve product issues or escalate when needed.
• Learn continuously about product updates and new features.
• Collaborate with the product and development teams by sharing client feedback.
• Occasionally join real-time support calls with Dutch-speaking clients (in English).
What We're Looking For:
• 2-5 years of experience in a technical support, SaaS, customer success, or related role.
• FLUENT English skills (spoken and written).
• University degree preferred, but not required if you have strong English skills and relevant experience.
• Strong communication skills and a customer-first attitude.
• Quick learner who enjoys working with software tools and systems.
• Ability to create basic manuals and/or tutorial videos.
• Experience with helpdesk software is a plus.
• Familiarity with modern web technologies like .NET Core, React.js, or related platforms is a plus (but not required).
• Basic understanding of HTML/CSS is a bonus.
What We Offer:
• Full software training during onboarding.
• Opportunity to work with international clients and build a global profile.
• Exposure to modern SaaS technology (.NET Core, React.js).
• Positive, European-style work culture with a focus on learning and growth.
• Clear path for growth into roles like Client Success Manager or Product Specialist.
• No night shifts, no weekend work.
• 100% Work From Home - better work-life balance.
If you're a dependable, proactive person who loves helping clients and learning new technology, we’d love to hear from you!
Anwser this with FLUENT so I can filter out the the people that are really interested.
Location: Work From Home (Anywhere in India)
Working hours: 9:00 AM – 6:00 PM IST (Monday to Friday)
About the Role:
Are you passionate about helping clients succeed and excited to learn new software skills?
We’re looking for a Support & Client Success Specialist to join our growing international team!
You'll be trained extensively in our software platform and become a key part of our customer support and onboarding process.
Our clients are located in the Netherlands, Belgium, and Aruba — so strong communication skills are important.
Our platform is built using .NET Core and React.js, offering a modern and flexible SaaS experience to our clients.
You'll have the opportunity to work closely with advanced, real-world technology and grow your technical understanding.
What You'll Do:
• Provide professional and friendly support to clients via email, chat, and tickets.
• Assist new clients during onboarding: help them set up and configure their accounts.
• Create clear user manuals, FAQs, and helpful instructional videos.
• Troubleshoot and resolve product issues or escalate when needed.
• Learn continuously about product updates and new features.
• Collaborate with the product and development teams by sharing client feedback.
• Occasionally join real-time support calls with Dutch-speaking clients (in English).
What We're Looking For:
• 2-5 years of experience in a technical support, SaaS, customer success, or related role.
• FLUENT English skills (spoken and written).
• University degree preferred, but not required if you have strong English skills and relevant experience.
• Strong communication skills and a customer-first attitude.
• Quick learner who enjoys working with software tools and systems.
• Ability to create basic manuals and/or tutorial videos.
• Experience with helpdesk software is a plus.
• Familiarity with modern web technologies like .NET Core, React.js, or related platforms is a plus (but not required).
• Basic understanding of HTML/CSS is a bonus.
What We Offer:
• Full software training during onboarding.
• Opportunity to work with international clients and build a global profile.
• Exposure to modern SaaS technology (.NET Core, React.js).
• Positive, European-style work culture with a focus on learning and growth.
• Clear path for growth into roles like Client Success Manager or Product Specialist.
• No night shifts, no weekend work.
• 100% Work From Home - better work-life balance.
If you're a dependable, proactive person who loves helping clients and learning new technology, we’d love to hear from you!
Anwser this with FLUENT so I can filter out the the people that are really interested.