Help Desk Project Leadership

I'm seeking a Systems Engineer based in Bogotá, Colombia, to spearhead a Help Desk project. The ideal candidate should hold an ITIL V4 certification and possess a robust background in systems engineering.

Key Responsibilities:
- Oversee system setup and configuration to ensure optimal functionality.
- Manage technical support to resolve issues swiftly and maintain user satisfaction.
- Conduct user training sessions and create comprehensive documentation to support the Help Desk team.

Tools:
- The project will primarily utilize GLPI for its operations.

Ideal Skills and Experience:
- Proven experience in systems engineering, with a solid understanding of ITIL principles.
- Prior involvement in Help Desk or technical support projects is highly desirable.
- Proficient in configuring systems and managing technical support.
- Excellent in user training and documentation skills.