Workforce management using looker

Please find attached, the average incoming workload per hour of a weekday. Kindly design an optimal schedule for the day to cover the incoming work while reaching the SLAs. Please consider absenteeism and utilization rate as factors in calculating outcomes.

[login to view URL] you can find the average incoming workload per hour of a weekday. Please design an optimal schedule for the day to cover the incoming work while reaching the SLAs.

[login to view URL] consider absenteeism and utilization rate as factors in calculating outcomes