Genesys Pure Cloud Reporting Specialist Needed
Budget: $1,500 – $3,000 USD
I'm in need of a skilled professional with expertise in Genesys Pure Cloud to establish and configure a comprehensive set of reports catering to both internal and external stakeholders. The task at hand is to set up a structured reporting system that not only provides insightful data but also presents it in an easily understandable manner.
Key Responsibilities:
- Set up Call Recording Reports, Monitoring Reports, and Queue Reports
- Include KPIs and Stats like Average Call Duration, Call Resolution Time, Agent Occupancy Rate, Average Speed of Answer, Forecasting and Scheduling, Adherence, and Handling of Abandoned Calls
- Design visually appealing and actionable reports using graphical charts.
Ideal skills and experience:
- Proven experience with Genesys Pure Cloud
- Strong understanding of call center operations, metrics, and KPIs
- Expertise in setting up and configuring various types of reports in Genesys Pure Cloud
- Ability to create visually engaging graphical charts for an intuitive representation of data.
If you believe you have the skills and experience to deliver on this project, I'd love to hear from you.
Key Responsibilities:
- Set up Call Recording Reports, Monitoring Reports, and Queue Reports
- Include KPIs and Stats like Average Call Duration, Call Resolution Time, Agent Occupancy Rate, Average Speed of Answer, Forecasting and Scheduling, Adherence, and Handling of Abandoned Calls
- Design visually appealing and actionable reports using graphical charts.
Ideal skills and experience:
- Proven experience with Genesys Pure Cloud
- Strong understanding of call center operations, metrics, and KPIs
- Expertise in setting up and configuring various types of reports in Genesys Pure Cloud
- Ability to create visually engaging graphical charts for an intuitive representation of data.
If you believe you have the skills and experience to deliver on this project, I'd love to hear from you.