Virtual Assistant: Data Entry & Support

I need an experienced virtual assistant who can keep my inboxes organized, record information accurately, and look after customers with the same care I would. Your day-to-day focus will be split between two core areas.

First, accurate data entry: you will receive spreadsheets, emails, and occasional PDF reports that must be transferred into Google Sheets with clean formatting, correct formulas, and consistent naming conventions. A solid grasp of filters, basic functions, and shared-sheet collaboration is essential because we work almost entirely in Google Workspace.

Second, customer support: you’ll reply to incoming email queries and handle scheduled outbound or returned phone calls. The tone should stay friendly, clear, and solution-oriented while aligning with the brief response templates I provide. When issues fall outside a template, I expect you to summarize the situation, propose a draft reply, and flag anything that needs my approval before sending.

I’m looking for someone who can:
• Maintain 99%+ accuracy in Google Sheets data entry
• Respond to customer emails within 4 business hours
• Return or receive short customer calls during US Eastern business time

Deliverables will be a daily Google Sheets update and a short end-of-day support log noting resolved tickets, pending follow-ups, and any escalations. If you’re detail-driven, comfortable on the phone, and quick with a spreadsheet, I’d love to hear how soon you can start.