Customer Feedback Management Spreadsheet

I need a comprehensive spreadsheet to manage and track claims and damages for customers of a sauna company:

Requirements:
Capture the following details for each entry:
- Date and time of claim
-Is is Damage, Schedling Error, Delivery Error
-What partner is resonsible for Claim: Manfuacturing, delivery comanies etc
- Description of the issue
- How to resolve the issue/ what is resolution
- Status of the claim
- Reference to email chains
- Next steps

Ideal Skills and Experience:
- Experience in creating organized, user-friendly spreadsheets (Excel or Google Sheets)
- Attention to detail
- Familiarity with customer service processes