Admin Clerk for Data & Support

You will be juggling three core responsibilities that keep our small operation running smoothly: fast, mistake-free data entry, tidy file management, and warm customer support.

Data entry comes first. Expect to pull numbers and text from invoices, order forms, and survey sheets, then input them into Google Sheets and an internal MySQL database. Accuracy matters more than speed, so double-checking your own work is part of the process. Whenever we receive handwritten notes or scanned PDFs, I’ll ask you to transcribe them into clean, searchable text as well.

Next, files. I need our documents arranged in a logical structure that anyone on the team can follow. Whether you’re naming digital folders or refiling hard-copy paperwork, consistency is key; I’ll provide a simple naming convention and you’ll keep everything aligned to it.

Finally, customer support: you’ll respond to basic email and chat inquiries, log each contact, and escalate anything outside a set script. Friendly, concise replies and proper tagging in our help-desk software (Freshdesk) are essential.

Deliverables
• All assigned data accurately entered into spreadsheets and the database
• Transcribed documents returned error-free in the agreed format
• File system reorganized to the provided convention with no orphaned items
• Support tickets answered or correctly escalated within agreed response times

If you can balance these tasks without supervision and keep communication clear, you’re the perfect fit.