Towing Company AI Voice Automation
Budget: ₹12,500 – ₹37,500 INR
AI Voice Automation System for Towing Service Business
Project Overview
We are looking to develop an AI-powered automation system for a towing service business operating across multiple cities in India.
The system should automate:
Incoming customer calls
WhatsApp auto-chat
Lead collection
Price calculation
Vendor matching
Customer response handling
The objective is to reduce manual operations and improve response time using AI voice agents and workflow automation.
Required Technologies
Voice AI
Use either:
Vapi AI
OR
Bolna AI
The AI voice agent should sound natural and support:
English
Hindi
Regional language support (optional)
Workflow Automation
Use either:
Make.com
OR
n8n
The automation platform will handle:
Call workflows
WhatsApp triggers
Excel/Google Sheet integration
Google Maps API integration
Data processing
Core Features Required
1. AI Voice Agent for Incoming Calls
The AI should:
Attend incoming calls automatically
Talk naturally with customers
Ask required towing details:
Pickup location
Drop location
Vehicle type
Vehicle condition
Understand customer responses
Store customer data
Inform estimated pricing
Handle basic FAQs
If AI cannot handle the conversation:
Transfer the call to human support
2. WhatsApp Automation
As soon as the AI attends a call:
WhatsApp message should trigger automatically
The WhatsApp automation should:
Send greeting message
Collect additional details if required
Share booking confirmation
Share payment details (future scope)
Share driver/vendor details (future scope)
Preferred integration:
WhatsApp Business API
3. Excel / Google Sheet Integration
A centralized Excel Sheet or Google Sheet will contain:
Vendor database
City-wise vendor list
Vehicle type pricing
Vendor rates
Contact details
Availability status (optional)
The AI system should:
Read data from sheet
Fetch nearest vendor
Calculate approximate towing charges
Inform estimated price to customer during the call
4. Google Maps API Integration
Google Maps API should be integrated for:
Distance calculation
Route estimation
Pickup & drop validation
Approximate pricing calculation
The workflow should automatically calculate:
Estimated KM
Estimated towing charges
5. Lead Storage & Dashboard
All customer inquiries should be stored with:
Name
Phone number
Pickup location
Drop location
Vehicle type
Price quoted
Call recording/transcript (if possible)
Data can initially be stored in:
Google Sheets
OR
Airtable
OR
Simple CRM dashboard
6. AI Conversation Flow
The freelancer should help create:
AI call flow
Prompt engineering
Conversation handling logic
Error handling
Human-like responses
The AI should sound conversational and not robotic.
Deliverables
The freelancer should provide:
Complete setup documentation
Workflow architecture
API integrations
AI prompts
Automation workflows
Testing support
Deployment support
Project Overview
We are looking to develop an AI-powered automation system for a towing service business operating across multiple cities in India.
The system should automate:
Incoming customer calls
WhatsApp auto-chat
Lead collection
Price calculation
Vendor matching
Customer response handling
The objective is to reduce manual operations and improve response time using AI voice agents and workflow automation.
Required Technologies
Voice AI
Use either:
Vapi AI
OR
Bolna AI
The AI voice agent should sound natural and support:
English
Hindi
Regional language support (optional)
Workflow Automation
Use either:
Make.com
OR
n8n
The automation platform will handle:
Call workflows
WhatsApp triggers
Excel/Google Sheet integration
Google Maps API integration
Data processing
Core Features Required
1. AI Voice Agent for Incoming Calls
The AI should:
Attend incoming calls automatically
Talk naturally with customers
Ask required towing details:
Pickup location
Drop location
Vehicle type
Vehicle condition
Understand customer responses
Store customer data
Inform estimated pricing
Handle basic FAQs
If AI cannot handle the conversation:
Transfer the call to human support
2. WhatsApp Automation
As soon as the AI attends a call:
WhatsApp message should trigger automatically
The WhatsApp automation should:
Send greeting message
Collect additional details if required
Share booking confirmation
Share payment details (future scope)
Share driver/vendor details (future scope)
Preferred integration:
WhatsApp Business API
3. Excel / Google Sheet Integration
A centralized Excel Sheet or Google Sheet will contain:
Vendor database
City-wise vendor list
Vehicle type pricing
Vendor rates
Contact details
Availability status (optional)
The AI system should:
Read data from sheet
Fetch nearest vendor
Calculate approximate towing charges
Inform estimated price to customer during the call
4. Google Maps API Integration
Google Maps API should be integrated for:
Distance calculation
Route estimation
Pickup & drop validation
Approximate pricing calculation
The workflow should automatically calculate:
Estimated KM
Estimated towing charges
5. Lead Storage & Dashboard
All customer inquiries should be stored with:
Name
Phone number
Pickup location
Drop location
Vehicle type
Price quoted
Call recording/transcript (if possible)
Data can initially be stored in:
Google Sheets
OR
Airtable
OR
Simple CRM dashboard
6. AI Conversation Flow
The freelancer should help create:
AI call flow
Prompt engineering
Conversation handling logic
Error handling
Human-like responses
The AI should sound conversational and not robotic.
Deliverables
The freelancer should provide:
Complete setup documentation
Workflow architecture
API integrations
AI prompts
Automation workflows
Testing support
Deployment support