QA Monitoring & Performance Dashboard
Budget: ₹600 – ₹1,500 INR
Create a looker dashboard
Objectives:
Enable QA Managers, Team Leads, and Auditors to monitor daily QA throughput and individual auditor workload.
Allow quick identification of emerging quality trends (positive or negative) based on recent QA scores.
Highlight critical errors or compliance failures identified in audits performed today or yesterday, enabling rapid response.
Provide insights into agent/team performance based on the most recent quality audits.
Track adherence to core compliance requirements in daily interactions.
Reduce manual effort required to compile daily QA statistics.
Objectives:
Enable QA Managers, Team Leads, and Auditors to monitor daily QA throughput and individual auditor workload.
Allow quick identification of emerging quality trends (positive or negative) based on recent QA scores.
Highlight critical errors or compliance failures identified in audits performed today or yesterday, enabling rapid response.
Provide insights into agent/team performance based on the most recent quality audits.
Track adherence to core compliance requirements in daily interactions.
Reduce manual effort required to compile daily QA statistics.