Inbound Customer Service Specialist (german-speaking)

I'm seeking a dedicated full-time inbound customer service representative to support our cleaning services for private and business clients.

Key Requirements:
- Experience in customer service is essential
- Empathetic demeanor to handle various customer interactions
- Native-level proficiency in German, both spoken and written
- Reliable personality

Responsibilities:
- Manage an email ticket system
- Provide phone support
- Conduct customer consultations
- Register prospective customers
- Handle complaint management

Working Hours:
- 40 hours per week (Monday - Friday)
- Availability between 8 a.m. and 6 p.m. (German time), in two shifts