Deutsch Telefonischer Kundenkontakt (After-Sales-Service)

Job Title: Customer Service Representative – Telephone Support (After-Sales Service)
Location: Remote – Must speak fluent German
Job Type: Freelance / Contract – Monday to Saturday, ideally 1-year commitment

Role Overview:
We are seeking a dedicated, reliable, and friendly customer Service Representative to handle telephone-based after-sales support for our German customers. You will be the first point of contact for post-purchase inquiries, returns, complaints, and product information.

Key Responsibilities:

- Make and receive calls to/from German customers
- Provide after-sales support including answering questions, resolving issues, and processing returns
- Communicate with internal teams to ensure customer needs are met

Requirements:

- Fluent in German (spoken and written) – native or near-native level
- Good spoken English for internal communication is preferred
- Confident telephone manner and strong communication skills
- Access to a quiet work environment, computer, and reliable internet connection

Good to have:

- Experience in customer service, ideally in eCommerce or retail
- Comfortable working Monday to Saturday on a fixed schedule

What We Offer:

- Long-term freelance contract
- Fully remote position
- Opportunity to work across a variety of product niches
- Competitive hourly rate based on experience (seeking best available rate)

How to Apply:
Please send your CV and your hourly rate in EUR. Applications without a rate will not be considered.