AI-Powered Contact Center as a service development (Basic Model Only)
Budget: $250 – $750 USD
You will only need to do the basic setup(could be CRM,web apps,etc), enable all required APIs and integrations, include telephonies. you don't have to do AI training, it will be on my end. again, i just need u to setup everything and connect it. feel free to use any tools, CRMs, web apps, or whatever it is that can match my required features.
Feel free to use all the free stuff, whatever you think it will make it easier . i am open with what idea you have.
Key Functionalities:
- Voice Recognition: The system should be able to recognize and interpret speech.
- Text-to-Speech: Provide responses to customer queries through generated speech.
- Real-time Analytics: Generate insights and metrics from customer interactions.
- Lifelike Speech Synthesis: Ability to provide human-like speech for a more natural customer interaction.
Call Handling:
The system should primarily utilize automated voice prompts to guide customers through their queries and provide information. However, customers should also have the option to be transferred to a live agent for more complex queries.
Ideal Skills:
- Experience with Google Cloud and Amazon Connect
- Proficiency in AI, particularly in voice recognition and text-to-speech
- Strong understanding of real-time analytics
- Previous experience implementing contact centers
- Knowledge of cloud-based services
- Proficiency in dialogflow cx or any great conversation AI (no library or logic needed, i will do it all by myself)
- Experience with telephony integration, particularly in Cloud-based services and SIP or GSM Trunk integrations as well.
- Ability to set up a fullstack platform from scratch, feel free to ask of what is not clear enough.
- Familiarity with free CRM options or Web Application to manage the platform, or custom. whatever is easy and have all the features that supports my base model and future developments
- it has to be able to be integrated with SMS/WhatsApp/Telegram for chat/call/video (if its a problem pls discuss)
- it has to be able to make a subdomain or assign duplicate services as it is a service type all in one platform.
- aside from that there should be a logic based automatios of calling feature.
Please provide examples of similar projects you have worked on and detail your proposed approach to this project.
feel free to discuss prices and project delivery ETA.
Feel free to use all the free stuff, whatever you think it will make it easier . i am open with what idea you have.
Key Functionalities:
- Voice Recognition: The system should be able to recognize and interpret speech.
- Text-to-Speech: Provide responses to customer queries through generated speech.
- Real-time Analytics: Generate insights and metrics from customer interactions.
- Lifelike Speech Synthesis: Ability to provide human-like speech for a more natural customer interaction.
Call Handling:
The system should primarily utilize automated voice prompts to guide customers through their queries and provide information. However, customers should also have the option to be transferred to a live agent for more complex queries.
Ideal Skills:
- Experience with Google Cloud and Amazon Connect
- Proficiency in AI, particularly in voice recognition and text-to-speech
- Strong understanding of real-time analytics
- Previous experience implementing contact centers
- Knowledge of cloud-based services
- Proficiency in dialogflow cx or any great conversation AI (no library or logic needed, i will do it all by myself)
- Experience with telephony integration, particularly in Cloud-based services and SIP or GSM Trunk integrations as well.
- Ability to set up a fullstack platform from scratch, feel free to ask of what is not clear enough.
- Familiarity with free CRM options or Web Application to manage the platform, or custom. whatever is easy and have all the features that supports my base model and future developments
- it has to be able to be integrated with SMS/WhatsApp/Telegram for chat/call/video (if its a problem pls discuss)
- it has to be able to make a subdomain or assign duplicate services as it is a service type all in one platform.
- aside from that there should be a logic based automatios of calling feature.
Please provide examples of similar projects you have worked on and detail your proposed approach to this project.
feel free to discuss prices and project delivery ETA.