French speaking Customer Support Agent

Our Client, a fast growing and innovative service provider established in Limassol with international exposure, is seeking to hire French speakers to assist clients in a daily basis via chat and email.

Job Responsibilities:

• Respond to customers via live chat and emails
• Document and delegate bugs and other issues
• Troubleshoot new issues directly with our customers
• Interact with various departments (VIP, Marketing, and other) to improve customer experience
• Ensure customer satisfaction and provide professional customer support
• Assist with any other ad-hoc projects within the Department

Requirements:

• Native/ Fluent in French Language
• Experience or Understanding of the financial services and/or online sector will be considered as advantage
• Ability to communicate clearly and concise in English
• Good Communication skills
• Ability to communicate clearly
• Showing empathy and understanding and attentiveness
• Excellent problem-solving skills
• Able to work in shifts (9h00 – 17h30, 12h30 – 21h00, 14h45 – 23h00)

Benefits:

Breakfast items daily
Free Lunch 3 times/week
Medical Insurance
Personal Development allowance
Free Transportation
Friday Drinks
Quarterly Group events
Referral Bonus Scheme
Relocation allowance to Cyprus
Annual Bonus based on Performance