FusionPBX - Custom
Budget: $25 – $50 USD
Hi, I need to fix an issue on FusionPBX with some customization. Here's the issue:
I have a client with 3 office locations. I've put all in the same domain so they can call each other's extensions if they need to.
But here's the problem. When people call to use the company directory, there is Michelle 1 at one location, and Michelle 2 at another location. Since the company directory has all 3 locations in it since they're all under one domain, all names are together. People will call in and as soon as they here "Michelle" they accept that option without hearing the last name. So then they are sent to the wrong Michelle.
I need to figure out a way to separate this. Perhaps we put a group of extensions (by office location) in a "group" then only let that group be part of the directory based off DID called?
However we can fix this, need it done ASAP! Ready to start
I have a client with 3 office locations. I've put all in the same domain so they can call each other's extensions if they need to.
But here's the problem. When people call to use the company directory, there is Michelle 1 at one location, and Michelle 2 at another location. Since the company directory has all 3 locations in it since they're all under one domain, all names are together. People will call in and as soon as they here "Michelle" they accept that option without hearing the last name. So then they are sent to the wrong Michelle.
I need to figure out a way to separate this. Perhaps we put a group of extensions (by office location) in a "group" then only let that group be part of the directory based off DID called?
However we can fix this, need it done ASAP! Ready to start