(Identity verification) Help to verify my freelancer account.

Job ID: 36052208

Budget: $10 – $12 USD

I need a help to give me an instruction to verify my accounts (Identity verification)

There is 2 problems
1) I don’t have address belongs to me or my name Is is belongs to my husband / and the bank statement is for my old addresses

2) I send my photo with ID and Verification Number and I don’t know why it was rejected ?

Thank you.