NESTING SUPERVISOR
Budget: $7 – $10 USD
NESTING SUPERVISOR
Rate : 7$ - 10$ Per Hour
The Nesting Supervisor will be responsible for supervising the performance of Inbound Sales Customer Account Executives (CAE) to maximize customer growth. The job includes supporting upper management by participating in the development and execution of acquisition, upgrades, and retention plans.
Duties and Responsibilities:
• Oversee nesting and floor support for sales agents.
• Assist with the design, development, and delivery of training material where necessary
• Monitor and report on training program performance; providing coaching and ensuring training team members are equipped with the tools and training needed to effectively perform their role.
• Audit performance of call using internal scorecards and addressing the sales team to continually improve the outcome of their call i.e. closing of sales and or raising of invoices;
•Ensure that the day’s outcomes are properly reflected on the dashboards used by the company to monitor performance.
•Conduct quality monitoring sessions with new team members and provide feedback
• Leads and monitors activities of Inbound Sales Representatives to ensure effective performance.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.
• Ensures that established goals and quotas for the department are reached and motivates the department to meet these goals.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
Knowledge and Skills:
• Good command of the English language at least level B1; other European languages are considered an asset.
Minimum of 3 years' experience in a call center or similar business environment
• 1+ years of training/coaching experience, preferably in a call center environment
• 1-2 years of contact center supervisory experience
• Demonstrated ability in successfully collaborating with multiple departments
• Strong management and organizational skills
• Knowledge and proficiency of contact center management tools and principles, knowledge of and proficiency in quality improvement tools and processes
Hours Required: We are looking for applicants who can work across different time zones for 4 (four) consecutive hours per day (Monday – Friday)
Work Environment: This is a remote/home-based post.
Rate : 7$ - 10$ Per Hour
The Nesting Supervisor will be responsible for supervising the performance of Inbound Sales Customer Account Executives (CAE) to maximize customer growth. The job includes supporting upper management by participating in the development and execution of acquisition, upgrades, and retention plans.
Duties and Responsibilities:
• Oversee nesting and floor support for sales agents.
• Assist with the design, development, and delivery of training material where necessary
• Monitor and report on training program performance; providing coaching and ensuring training team members are equipped with the tools and training needed to effectively perform their role.
• Audit performance of call using internal scorecards and addressing the sales team to continually improve the outcome of their call i.e. closing of sales and or raising of invoices;
•Ensure that the day’s outcomes are properly reflected on the dashboards used by the company to monitor performance.
•Conduct quality monitoring sessions with new team members and provide feedback
• Leads and monitors activities of Inbound Sales Representatives to ensure effective performance.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.
• Ensures that established goals and quotas for the department are reached and motivates the department to meet these goals.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
Knowledge and Skills:
• Good command of the English language at least level B1; other European languages are considered an asset.
Minimum of 3 years' experience in a call center or similar business environment
• 1+ years of training/coaching experience, preferably in a call center environment
• 1-2 years of contact center supervisory experience
• Demonstrated ability in successfully collaborating with multiple departments
• Strong management and organizational skills
• Knowledge and proficiency of contact center management tools and principles, knowledge of and proficiency in quality improvement tools and processes
Hours Required: We are looking for applicants who can work across different time zones for 4 (four) consecutive hours per day (Monday – Friday)
Work Environment: This is a remote/home-based post.
Related categories:
Freelance
Communications
Training Development
Employee Training
Development Assessment