Trust & Safety Specialist Needed
Budget: $8 – $15 USD
We're looking for a Trust & Safety Specialist to help maintain the integrity of my platform. Key responsibilities will include identifying and mitigating risks, handling sensitive cases, and fostering a safe environment for our users.
Your role would primarily focus on:
- Monitor and review user activity for policy violations, fraud, and other suspicious behaviors.
- Investigate and resolve disputes, complaints, and safety-related incidents promptly and fairly.
- Implement proactive strategies to detect and mitigate risks related to trust, security, and safety.
- Develop and maintain documentation for trust and safety guidelines and processes.
- Collaborate with customer support to ensure escalated issues are addressed appropriately and in a timely manner.
- Gather feedback from customers regarding their experiences and suggestions for improvement, and communicate insights to the appropriate teams
- Maintain accurate records of customer interactions and transactions using our customer relationship management (CRM) system.
- Collaborate closely with cross-functional teams, including Product Development, Marketing, and Leadership to advocate for customer needs and contribute to the enhancement of AngeLink's platform and services.
- Stay updated on the latest industry trends, regulations, and best practices for online safety and trust.
You will be using a combination of tools and systems to monitor and manage risks, including automated software, conducting manual reviews, and assessing user reports.
Ideal candidates should have:
- 2+ years of experience in trust and safety, fraud prevention, or related roles.
- Strong analytical skills with the ability to assess complex situations and make sound judgments.
- Excellent communication skills in English, both written and verbal, with a compassionate and empathetic approach to sensitive issues. Proficiency in additional languages is a plus.
- Strong problem-solving abilities and attention to detail, with a focus on delivering solutions-oriented support.
- Ability to handle confidential information with discretion and maintain composure in high-pressure situations.
- Ability to adapt to a fast-paced, ever-changing environment and manage multiple priorities effectively.
- Familiarity with CRM software, preferably Zendesk, and help desk tools is desirable.
- A passion for building safe, supportive online communities.
Your role would primarily focus on:
- Monitor and review user activity for policy violations, fraud, and other suspicious behaviors.
- Investigate and resolve disputes, complaints, and safety-related incidents promptly and fairly.
- Implement proactive strategies to detect and mitigate risks related to trust, security, and safety.
- Develop and maintain documentation for trust and safety guidelines and processes.
- Collaborate with customer support to ensure escalated issues are addressed appropriately and in a timely manner.
- Gather feedback from customers regarding their experiences and suggestions for improvement, and communicate insights to the appropriate teams
- Maintain accurate records of customer interactions and transactions using our customer relationship management (CRM) system.
- Collaborate closely with cross-functional teams, including Product Development, Marketing, and Leadership to advocate for customer needs and contribute to the enhancement of AngeLink's platform and services.
- Stay updated on the latest industry trends, regulations, and best practices for online safety and trust.
You will be using a combination of tools and systems to monitor and manage risks, including automated software, conducting manual reviews, and assessing user reports.
Ideal candidates should have:
- 2+ years of experience in trust and safety, fraud prevention, or related roles.
- Strong analytical skills with the ability to assess complex situations and make sound judgments.
- Excellent communication skills in English, both written and verbal, with a compassionate and empathetic approach to sensitive issues. Proficiency in additional languages is a plus.
- Strong problem-solving abilities and attention to detail, with a focus on delivering solutions-oriented support.
- Ability to handle confidential information with discretion and maintain composure in high-pressure situations.
- Ability to adapt to a fast-paced, ever-changing environment and manage multiple priorities effectively.
- Familiarity with CRM software, preferably Zendesk, and help desk tools is desirable.
- A passion for building safe, supportive online communities.