eCommerce fashion Store & Delivery App

Multi-vendor Store & Delivery System
Target Users and Their Needs
1. Customers
As a customer, I want to:

Browse nearby stores based on my location
View products with clear images and descriptions
Select different product variations (sizes, colors)
Add items to a shopping cart
Specify my delivery address using a map
Place orders from multiple store branches
Track my order status in real-time
View my order history
Rate and review my experience

2. Store Owners/Managers
As a store owner, I want to:

Manage multiple store branches
Add and update store information and locations
Upload and manage product listings

Add product details and images
Set prices and variations (sizes, colors)
Control inventory levels


Handle incoming orders
View sales reports and analytics
Manage store operating hours
Respond to customer reviews

3. Delivery Drivers
As a delivery driver, I want to:

Receive nearby delivery requests
See delivery location and distance
Accept or decline delivery requests
View optimal delivery routes
Update delivery status
Mark orders as delivered
Track my daily deliveries and earnings

4. System Administrators
As an admin, I want to:

Manage all users (customers, stores, drivers)
Monitor overall system performance
Handle dispute resolution
View system-wide analytics
Manage store categories
Control commission rates
Generate reports

Key User Interactions
Customer Journey

Register/login to the app
Browse nearby stores
Select products and variations
Add items to cart
Review cart and place order
Track order progress
Receive delivery
Rate service

Store Owner Journey

Register/manage store profile
Set up store branches
Upload products and inventory
Receive orders
Process orders
Track deliveries
Manage store performance

Driver Journey

Register as driver
Go online/offline
Receive delivery requests
Accept orders
Navigate to pickup/delivery
Update delivery status
Complete deliveries