WhatsApp Customer Chat Support
Budget: $15 – $25 USD
I need an experienced agent who can handle incoming and outgoing WhatsApp messages exclusively through text. Most interactions will revolve around standard customer-service questions—order status, basic troubleshooting, and follow-up confirmations—so a calm, friendly tone in clear Bahasa Indonesia is essential.
You will log in to our WhatsApp Business account during agreed shifts, reply promptly, tag each conversation in our simple CRM, and escalate any complex case to my in-house team. Video calls are not part of this role; your entire focus is on written chat accuracy and speed.
Deliverables
• Real-time text responses during shift hours
• Daily chat transcript exported to CSV or PDF
• Summary report of common issues and any escalations
A successful hand-over will be complete when I can see one full week of transcripts with a response time consistently under five minutes and customer satisfaction notes above 90 %.
You will log in to our WhatsApp Business account during agreed shifts, reply promptly, tag each conversation in our simple CRM, and escalate any complex case to my in-house team. Video calls are not part of this role; your entire focus is on written chat accuracy and speed.
Deliverables
• Real-time text responses during shift hours
• Daily chat transcript exported to CSV or PDF
• Summary report of common issues and any escalations
A successful hand-over will be complete when I can see one full week of transcripts with a response time consistently under five minutes and customer satisfaction notes above 90 %.