UI/UX Product Designer for Servu Platform
Budget: $1,500 – $3,000 USD
Senior Product Designer (UI/UX) — Servu Smart Home Services Platform (Saudi Arabia)
( Please refer to the attached file for a clear explanation. )
About Servu
Servu is a next-generation smart home services platform built specifically for the Saudi market.
Servu is NOT a marketplace.
It is a managed service operating system that simplifies home maintenance through guided decisions, operational intelligence, and trust-driven execution.
The product architecture and operational logic are already completed.
Your role is not to invent the product, but to translate a defined system into a scalable, intuitive, developer-ready UX.
Think of Servu as:
A smart home assistant that manages services — not a listing app.
⸻
Core Philosophy
Servu is built on:
• Decision simplification
• Trust before transaction
• Guided experience (not browsing)
• Operational clarity over visual complexity
• Long-term scalability without redesign
This is NOT:
• Uber clone
• Marketplace directory
• Service listing platform
⸻
Platforms to Design (CRITICAL)
Servu contains FIVE distinct portals, each with different verification, workflows, and UX logic.
Designer must design ALL FIVE:
1 Customer App (Mobile)
Request services using a problem-first flow.
Includes:
• Registration & onboarding
• Address & payment setup
• Service request
• Live tracking
• Rating & history
• Notifications & confirmations
⸻
2 Technician App (Mobile)
For plumbers, electricians, specialists.
Includes:
• Identity & license verification
• Availability setup
• Job acceptance/rejection
• Navigation & status updates
• Proof upload
• Earnings & history
⸻
3 Water Driver App (Mobile)
Delivery-focused workflow.
Includes:
• Driver & vehicle verification
• Delivery acceptance
• Navigation
• Delivery confirmation
• Payment tracking
⸻
4 Business Portal (Mobile/Web)
For companies & institutions.
Includes:
• Company onboarding
• Multi-location management
• Team permissions
• Bulk & recurring services
• Billing & invoices
• Analytics overview
⸻
5 Admin Platform (Web — Mandatory)
Servu operational control center.
Includes:
• User verification
• Provider approvals
• Disputes & overrides
• Pricing configuration
• Service area control
• Monitoring & analytics
• Support management
Must be designed as Web Dashboard, not mobile.
⸻
Scope of Work
Designer will deliver full UX/UI including:
A. UX Translation
Convert architecture into:
• End-to-end journeys
• Edge cases
• Failure & recovery flows
B. Complete UX Design
All five portals (mobile + web).
C. Edge Case Design (Critical)
Design flows for:
• No-show providers
• Cancellations
• Payment failure
• Disputes
• Delays & reassignment
• Access issues
• Partial completion
D. Smart Assistant Experience
UX must feel guided, intelligent, reassuring.
E. Trust System
Verification badges, guarantees, transparency, status clarity.
F. Arabic UX (Saudi Context)
Tone, reassurance language, culturally appropriate messaging.
G. Scalability
Future services must be added without redesign.
H. Notifications Design
Push / SMS / email logic, urgency levels, preference control.
I. Performance-Aware UX
Fast flows, minimal steps, outdoor usage readiness, low-network scenarios.
J. Security UX Patterns
Secure login, consent flows, payment trust indicators, privacy access points.
⸻
Testing & Validation
Designer must conduct:
• Lightweight user research
• Usability testing
• Accessibility considerations (WCAG-inspired)
• 3 review cycles:
1. Wireframes
2. High fidelity
3. Final refinement
⸻
Deliverables
• User flows (all portals)
• Service journeys + edge cases
• Wireframes & high-fidelity UI
• Design system (components & tokens)
• Admin dashboard UX
• Developer-ready Figma handoff
• Interaction & state documentation
• 2 weeks post-delivery support
⸻
Constraints (Non-Negotiable)
Designer must:
- Follow existing architecture
- Not redesign logic independently
- Prioritize clarity over decoration
- Reduce cognitive load
- Design for operations efficiency
- Respect Saudi UX context
⸻
Not This Role
• Branding only
• Concept art
• Marketplace cloning
• Visual-only design
⸻
Ideal Candidate
• 3–5+ years product design
• Experience with complex platforms
• Dashboard & workflow design experience
• Systems thinker
• Strong developer handoff skills
⸻
Timeline
10 weeks total:
• Weeks 1–4: flows & wireframes
• Weeks 4–6: high-fidelity design
• Weeks 6–8: design system
• Weeks 8–10: documentation & handoff
Weekly reviews required.
⸻
Application Requirements
Include:
1. Portfolio (complex systems preferred)
2. Example full product journey
3. Short answer: how you design for decision simplicity
4. Confirmation you can design all five portals
⸻
Vision
Servu aims to evolve into a Home Operating System managing services, maintenance, and home intelligence.
We seek a designer interested in building a long-term product — not just screens.
( Please refer to the attached file for a clear explanation. )
( Please refer to the attached file for a clear explanation. )
About Servu
Servu is a next-generation smart home services platform built specifically for the Saudi market.
Servu is NOT a marketplace.
It is a managed service operating system that simplifies home maintenance through guided decisions, operational intelligence, and trust-driven execution.
The product architecture and operational logic are already completed.
Your role is not to invent the product, but to translate a defined system into a scalable, intuitive, developer-ready UX.
Think of Servu as:
A smart home assistant that manages services — not a listing app.
⸻
Core Philosophy
Servu is built on:
• Decision simplification
• Trust before transaction
• Guided experience (not browsing)
• Operational clarity over visual complexity
• Long-term scalability without redesign
This is NOT:
• Uber clone
• Marketplace directory
• Service listing platform
⸻
Platforms to Design (CRITICAL)
Servu contains FIVE distinct portals, each with different verification, workflows, and UX logic.
Designer must design ALL FIVE:
1 Customer App (Mobile)
Request services using a problem-first flow.
Includes:
• Registration & onboarding
• Address & payment setup
• Service request
• Live tracking
• Rating & history
• Notifications & confirmations
⸻
2 Technician App (Mobile)
For plumbers, electricians, specialists.
Includes:
• Identity & license verification
• Availability setup
• Job acceptance/rejection
• Navigation & status updates
• Proof upload
• Earnings & history
⸻
3 Water Driver App (Mobile)
Delivery-focused workflow.
Includes:
• Driver & vehicle verification
• Delivery acceptance
• Navigation
• Delivery confirmation
• Payment tracking
⸻
4 Business Portal (Mobile/Web)
For companies & institutions.
Includes:
• Company onboarding
• Multi-location management
• Team permissions
• Bulk & recurring services
• Billing & invoices
• Analytics overview
⸻
5 Admin Platform (Web — Mandatory)
Servu operational control center.
Includes:
• User verification
• Provider approvals
• Disputes & overrides
• Pricing configuration
• Service area control
• Monitoring & analytics
• Support management
Must be designed as Web Dashboard, not mobile.
⸻
Scope of Work
Designer will deliver full UX/UI including:
A. UX Translation
Convert architecture into:
• End-to-end journeys
• Edge cases
• Failure & recovery flows
B. Complete UX Design
All five portals (mobile + web).
C. Edge Case Design (Critical)
Design flows for:
• No-show providers
• Cancellations
• Payment failure
• Disputes
• Delays & reassignment
• Access issues
• Partial completion
D. Smart Assistant Experience
UX must feel guided, intelligent, reassuring.
E. Trust System
Verification badges, guarantees, transparency, status clarity.
F. Arabic UX (Saudi Context)
Tone, reassurance language, culturally appropriate messaging.
G. Scalability
Future services must be added without redesign.
H. Notifications Design
Push / SMS / email logic, urgency levels, preference control.
I. Performance-Aware UX
Fast flows, minimal steps, outdoor usage readiness, low-network scenarios.
J. Security UX Patterns
Secure login, consent flows, payment trust indicators, privacy access points.
⸻
Testing & Validation
Designer must conduct:
• Lightweight user research
• Usability testing
• Accessibility considerations (WCAG-inspired)
• 3 review cycles:
1. Wireframes
2. High fidelity
3. Final refinement
⸻
Deliverables
• User flows (all portals)
• Service journeys + edge cases
• Wireframes & high-fidelity UI
• Design system (components & tokens)
• Admin dashboard UX
• Developer-ready Figma handoff
• Interaction & state documentation
• 2 weeks post-delivery support
⸻
Constraints (Non-Negotiable)
Designer must:
- Follow existing architecture
- Not redesign logic independently
- Prioritize clarity over decoration
- Reduce cognitive load
- Design for operations efficiency
- Respect Saudi UX context
⸻
Not This Role
• Branding only
• Concept art
• Marketplace cloning
• Visual-only design
⸻
Ideal Candidate
• 3–5+ years product design
• Experience with complex platforms
• Dashboard & workflow design experience
• Systems thinker
• Strong developer handoff skills
⸻
Timeline
10 weeks total:
• Weeks 1–4: flows & wireframes
• Weeks 4–6: high-fidelity design
• Weeks 6–8: design system
• Weeks 8–10: documentation & handoff
Weekly reviews required.
⸻
Application Requirements
Include:
1. Portfolio (complex systems preferred)
2. Example full product journey
3. Short answer: how you design for decision simplicity
4. Confirmation you can design all five portals
⸻
Vision
Servu aims to evolve into a Home Operating System managing services, maintenance, and home intelligence.
We seek a designer interested in building a long-term product — not just screens.
( Please refer to the attached file for a clear explanation. )