Social Media Chat Support Admin
Budget: $15 – $25 USD
I run several Facebook and Instagram pages that now receive more messages than I can personally keep up with. I’m looking for someone to step in as a chat admin and handle day-to-day conversations so our followers always feel heard, even outside “office hours.”
Your main focus will be replying to incoming DMs and comments, guiding people to the right product information, and giving basic troubleshooting help when they get stuck. Everything happens inside the native Meta inbox, so if you already feel at home on Facebook or Instagram, you’ll fit right in.
What I need from you
• Prompt, friendly responses in clear Bahasa Indonesia (English is a plus for the occasional international inquiry).
• The ability to recognise when an issue is too technical and needs to be escalated—just tag me, and I’ll jump in.
• Short daily recap of common questions or bugs so we can improve our FAQs and content.
Hours are flexible; I’m a student myself, so I understand you might be too. As long as the queue stays under control and messages don’t sit unanswered for hours, you can organise your own schedule.
If you’ve previously managed social media chats, used Meta Business Suite or similar tools, and enjoy helping people solve small problems quickly, let me know a bit about your experience and average daily availability. I’ll provide brand guidelines and access once we agree on terms. Looking forward to working together!
Your main focus will be replying to incoming DMs and comments, guiding people to the right product information, and giving basic troubleshooting help when they get stuck. Everything happens inside the native Meta inbox, so if you already feel at home on Facebook or Instagram, you’ll fit right in.
What I need from you
• Prompt, friendly responses in clear Bahasa Indonesia (English is a plus for the occasional international inquiry).
• The ability to recognise when an issue is too technical and needs to be escalated—just tag me, and I’ll jump in.
• Short daily recap of common questions or bugs so we can improve our FAQs and content.
Hours are flexible; I’m a student myself, so I understand you might be too. As long as the queue stays under control and messages don’t sit unanswered for hours, you can organise your own schedule.
If you’ve previously managed social media chats, used Meta Business Suite or similar tools, and enjoy helping people solve small problems quickly, let me know a bit about your experience and average daily availability. I’ll provide brand guidelines and access once we agree on terms. Looking forward to working together!