Customer Experience Support Executive

• Provides management with accurate and insightful weekly reports on team KPIs, highlighting obstacles and providing solutions
Customer Experience Tools
• Owner and specialist of our customer experience tools
• Ongoing tool maintenance
quality assurance
• Management of quality assurance team
• Maintain quality assurance resources and reports to support the quality assurance team
• Ensure operational excellence and continuous improvement of the operations team
• Deep understanding of customer experience principles from previous roles
• Excellent people leadership and committed team player