Remote Logistics and Customer Service Assistant
Budget: £20 – £250 GBP
Job Description:
We are seeking a reliable and detail-oriented individual to manage logistics and customer service tasks remotely. The ideal candidate will have experience in order processing, shipping management, and customer communication.
Key Responsibilities:
1. Label Creation and Printing:
* Generate and print shipping labels remotely for daily orders.
* Create international labels as needed.
2. Order Management:
* Compile daily order sheets, including customer details, tracking numbers, and items.
* Track and highlight any unshipped orders.
3. Customer Communication:
* Respond to customer inquiries promptly.
* Send return labels to customers and follow up on returns until the items are received back.
* Notify customers of undelivered parcels and provide instructions to collect them.
4. Shipping Updates:
* Upload tracking information to the platform.
* Mark orders as dispatched and shipped.
5. Invoice Management:
* Generate and send invoices to customers when requested.
6. Reports and Documentation:
* Maintain and update the following sheets regularly:
* Daily Order Sheet: Includes customer details, tracking numbers, and items shipped.
* Return Sheet: Tracks all returns and their current status.
* International Label Sheet: Records labels for international shipments.
Requirements:
* Strong organizational skills and attention to detail.
* Excellent written and verbal communication skills.
* Familiarity with shipping platforms and CRMs.
* Proficiency in Google Sheets, Excel, and document management.
* Ability to handle multiple tasks and meet deadlines.
* Prior experience in e-commerce, logistics, or customer service is a plus.
Work Hours: Flexible, but must ensure daily tasks are completed.
We are seeking a reliable and detail-oriented individual to manage logistics and customer service tasks remotely. The ideal candidate will have experience in order processing, shipping management, and customer communication.
Key Responsibilities:
1. Label Creation and Printing:
* Generate and print shipping labels remotely for daily orders.
* Create international labels as needed.
2. Order Management:
* Compile daily order sheets, including customer details, tracking numbers, and items.
* Track and highlight any unshipped orders.
3. Customer Communication:
* Respond to customer inquiries promptly.
* Send return labels to customers and follow up on returns until the items are received back.
* Notify customers of undelivered parcels and provide instructions to collect them.
4. Shipping Updates:
* Upload tracking information to the platform.
* Mark orders as dispatched and shipped.
5. Invoice Management:
* Generate and send invoices to customers when requested.
6. Reports and Documentation:
* Maintain and update the following sheets regularly:
* Daily Order Sheet: Includes customer details, tracking numbers, and items shipped.
* Return Sheet: Tracks all returns and their current status.
* International Label Sheet: Records labels for international shipments.
Requirements:
* Strong organizational skills and attention to detail.
* Excellent written and verbal communication skills.
* Familiarity with shipping platforms and CRMs.
* Proficiency in Google Sheets, Excel, and document management.
* Ability to handle multiple tasks and meet deadlines.
* Prior experience in e-commerce, logistics, or customer service is a plus.
Work Hours: Flexible, but must ensure daily tasks are completed.