Need Excel Genius for Automatic Reports
Budget: ₹1,500 – ₹12,500 INR
I'm seeking an experienced Excel expert to develop a set of automated reports that will streamline our ticketing process analysis. These reports need to be both comprehensive and easy to understand, requiring minimal manual input to update.
**Key Report Requirements:**
- **Ticket Sales Overview:** Breakdown by event, date, and ticket type.
- **Customer Information:** Personal information, purchase details, and preferences.
- **CSAT (Customer Satisfaction) Scores:** Detailed analysis, including averages and trends.
- **Workload Statistics:** Insights into customer service workload, peak times, and efficiency.
- **Agent Comments:** Compilation of feedback and comments by our agents on tickets.
**Ideal Skills and Experience:**
- Proficiency in Excel, especially in creating complex formulas, pivot tables, and charts.
- Experience in automating Excel tasks, ideally with VBA scripting.
- Strong analytical skills, capable of interpreting data to generate insightful reports.
- Ability to design user-friendly interfaces within Excel for non-technical users.
- Knowledge in handling and protecting sensitive customer information.
- Previous experience with ticketing system data or customer service analytics is a significant advantage.
By automating our ticketing reports, I aim to achieve a better understanding of our customer service operations, identifying strengths and areas for improvement. The right freelancer for this job will be able to work closely with me to ensure the reports meet our ongoing needs, with the potential for further collaboration as our requirements evolve.
**Key Report Requirements:**
- **Ticket Sales Overview:** Breakdown by event, date, and ticket type.
- **Customer Information:** Personal information, purchase details, and preferences.
- **CSAT (Customer Satisfaction) Scores:** Detailed analysis, including averages and trends.
- **Workload Statistics:** Insights into customer service workload, peak times, and efficiency.
- **Agent Comments:** Compilation of feedback and comments by our agents on tickets.
**Ideal Skills and Experience:**
- Proficiency in Excel, especially in creating complex formulas, pivot tables, and charts.
- Experience in automating Excel tasks, ideally with VBA scripting.
- Strong analytical skills, capable of interpreting data to generate insightful reports.
- Ability to design user-friendly interfaces within Excel for non-technical users.
- Knowledge in handling and protecting sensitive customer information.
- Previous experience with ticketing system data or customer service analytics is a significant advantage.
By automating our ticketing reports, I aim to achieve a better understanding of our customer service operations, identifying strengths and areas for improvement. The right freelancer for this job will be able to work closely with me to ensure the reports meet our ongoing needs, with the potential for further collaboration as our requirements evolve.