Full Time or Part Time Position: Customer Support Specialist (Email)

Job ID: 37916991

Budget: $15 – $25 USD

Overview:

With an unwavering commitment to enhancing our client services, we're streamlining processes to provide comprehensive account management for Booking.com hosts.

We are currently seeking Customer Support Specialists proficient in handling administrative tasks and account management for Booking.com hosts.

This role is designated as Customer Support Specialist.

Requirements:

We are looking for candidates with keen attention to detail, a college degree, access to email, and proficiency in using either a computer or phone, as well as basic software tools like Microsoft Office (Word & Excel).

We require individuals who are quick, precise, and well-versed in their field. A short trial test or task lasting 2-4 hours is mandatory, with the possibility of extension up to 1 week if the candidate is engaged in other projects or unable to start immediately.

Please note that this position spans from 1 month to ongoing/undefined, requiring approximately 10-30 hours per week (equivalent to around 2-4 hours per day). Candidates will be responsible for managing related tasks until completion, necessitating the listing to be online for review.

We seek Customer Support Specialists capable of joining our travel project, which operates in paid partnership with Booking.com.

Payment, Working Hours & Terms:

• Level I - Booking Account Administrator / Personal (data insertion): £18-£23 / hour*
• Level II - Booking Account Administrator / Enterprise (document verification): £23-£38 / hour
• Level III - Accounting Officer (team progress review): £38-£43 / hour

Responsibilities:

• Review and correct any inaccurate client property information.
• Advertise properties on our partner platform, Booking.com.
• Maintain up-to-date calendars.
• Efficiently manage each account, including responding to inquiries and accepting bookings.
• Forward guest information to your supervisor.