Email-Based Customer Service Operations Support
Budget: ₹12,500 – ₹37,500 INR
As a company dealing with technical issues on a regular basis, we require a customer service professional with a strong background in the field. The primary goal for our customer service team is to reduce response time to inquiries. Therefore, we are looking for a freelancer who can support our operations in the following areas:
- Handling technical issues: This role involves directly addressing and resolving technical challenges faced by our customers. This requires a robust understanding of our products, as well as the ability to provide clear, concise, and effective solutions.
- Email-based support: Our customer service team primarily manages inquiries through email. Hence, experience with managing customer inquiries through email platforms is a must.
- Multi-tasking for general inquiries: You will be responsible for handling various customer inquiries, including filling shifts (ad hoc and ongoing), rostering, and other day-to-day questions. This requires an outgoing personality and the ability to multitask effectively.
- Problem-solving: Proactive and effective problem-solving skills are crucial. The ideal candidate should be able to quickly identify the root cause of issues and provide solutions that not only resolve the problem but also prevent it from recurring.
The successful candidate will have a proven track record of strong customer service skills, particularly in addressing technical issues. You should be able to think strategically, excel in problem-solving, and possess an outgoing personality. Previous experience in reducing response times to inquiries will be highly valued.
- Handling technical issues: This role involves directly addressing and resolving technical challenges faced by our customers. This requires a robust understanding of our products, as well as the ability to provide clear, concise, and effective solutions.
- Email-based support: Our customer service team primarily manages inquiries through email. Hence, experience with managing customer inquiries through email platforms is a must.
- Multi-tasking for general inquiries: You will be responsible for handling various customer inquiries, including filling shifts (ad hoc and ongoing), rostering, and other day-to-day questions. This requires an outgoing personality and the ability to multitask effectively.
- Problem-solving: Proactive and effective problem-solving skills are crucial. The ideal candidate should be able to quickly identify the root cause of issues and provide solutions that not only resolve the problem but also prevent it from recurring.
The successful candidate will have a proven track record of strong customer service skills, particularly in addressing technical issues. You should be able to think strategically, excel in problem-solving, and possess an outgoing personality. Previous experience in reducing response times to inquiries will be highly valued.