Customer Support Specialist
Budget: £18 – £36 GBP
We are looking for Customer Support Specialists, I'm seeking a competent Customer Support Specialist who are able to join our travel project (in paid partnership with Booking.com).
Responsibilities:
• get/download our client property (review and correct wrong information - if any)
• post/advertise it on our partner marketplace/platform or mobile application: Booking.com
• maintain the calendar up to date
• manage each account efficiently (reply to inquiries and/or accept bookings, inform guests about availability or unavailability) in order to maintain a high acceptance rate
• forward all guest information to your supervisor (name, email, phone number, reservation number, booking period and guest payment information)
Ideal candidate requirements:
• strong attention to details, fast and accurate
• college degree
• basic software tools (Microsoft Office - Word & Excel)
• access to email
• knowledge of use a device (computer or phone)
Recruitment process:
• applying for the vacancy
• passing short trial test (2-4 hours)
• final stage
Payment
• Level I - Booking Account Administrator / Personal (inserting data): £18-£23 / hour, 10-16 hours / week
• Level II - Booking Account Administrator / Enterprise (checking and reviewing documents for accuracy and completion): £23-£38 / hour, 12-22 hours / week
• Level III - Accounting Officer (reviewing your team progress, delete unnecessary data, do necessary modifies): £38-£43 / hour, 12-22 hours / week
Working hours
The job duration is from 1 month to ongoing / undefined, between 10-30 hours per week (approximate 2-4 hours per day).
To fit into this role perfectly, you ought to showcase excellent communication skills, a knack for problem-solving, and a demonstrated experience in a similar capacity. If you're detail-oriented, capable of maintaining discretion and confidentiality, then you're the ideal candidate for this opportunity!
Responsibilities:
• get/download our client property (review and correct wrong information - if any)
• post/advertise it on our partner marketplace/platform or mobile application: Booking.com
• maintain the calendar up to date
• manage each account efficiently (reply to inquiries and/or accept bookings, inform guests about availability or unavailability) in order to maintain a high acceptance rate
• forward all guest information to your supervisor (name, email, phone number, reservation number, booking period and guest payment information)
Ideal candidate requirements:
• strong attention to details, fast and accurate
• college degree
• basic software tools (Microsoft Office - Word & Excel)
• access to email
• knowledge of use a device (computer or phone)
Recruitment process:
• applying for the vacancy
• passing short trial test (2-4 hours)
• final stage
Payment
• Level I - Booking Account Administrator / Personal (inserting data): £18-£23 / hour, 10-16 hours / week
• Level II - Booking Account Administrator / Enterprise (checking and reviewing documents for accuracy and completion): £23-£38 / hour, 12-22 hours / week
• Level III - Accounting Officer (reviewing your team progress, delete unnecessary data, do necessary modifies): £38-£43 / hour, 12-22 hours / week
Working hours
The job duration is from 1 month to ongoing / undefined, between 10-30 hours per week (approximate 2-4 hours per day).
To fit into this role perfectly, you ought to showcase excellent communication skills, a knack for problem-solving, and a demonstrated experience in a similar capacity. If you're detail-oriented, capable of maintaining discretion and confidentiality, then you're the ideal candidate for this opportunity!