Customer Service Representative

Manage incoming telephone calls
Retrieve and oversee the sending of written business communications
Be a part of business development by actively cross-selling and referring customers
Give exceptional customer service in a timely fashion
Basic knowledge in computer software programs and office equipment
Proven experience going the extra mile to solve complex customer inquiries via extensive research
A consistently positive approach to your work that is rooted in a businesslike professionalism
Excellent written/verbal communication and organizational skills
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Proficiency with Microsoft Office applications
Inbound Call Center experience
General familiarity with Call Center Customer Service
Adeptness in Previous Call Center
Demonstrated knowledge of Prior Call Center
Call Center Operations experience
Solid understanding of call centers
Call Center Metrics experience required
High Volume Call Center experience
Demonstrated ability to interact effectively with internal and external partners and clients/customers
Strong customer service and office administrative skills.