Customer Service Management

Our ecommerce company is looking for an Administrative Agent for the management of our daily Ecommerce operations.
TASKS
- Customer service management via FreshDesk (English)
- Management of Paypal & Stripe disputes via web platforms (English)
- Management of the orders via Excel (English)
- Weekly Reporting CUSTOMER: nb of cases processed & disputes processed & disputes in progress VS week -1 (English)
- Monthly Reporting CUSTOMER: nb of cases processed & disputes processed & disputes in progress VS week -1 (English)
SKILLS
- Excel / FreshDesk / Shopify
- English: written