Call Evaluation Excel Sheet Creation
Budget: €30 – €250 EUR
I'm looking for an Excel document that will help me evaluate call quality for my agents. The main focus of this document will be for quality assurance purposes.
Key Requirements:
- The Excel sheet should allow for the evaluation of calls based on specific metrics such as product knowledge and compliance with protocols.
- Call data should be categorized by agent.
Ideal Skills:
- Proficiency in Excel
- Experience with quality assurance frameworks
- Understanding of call center operations
Key Requirements:
- The Excel sheet should allow for the evaluation of calls based on specific metrics such as product knowledge and compliance with protocols.
- Call data should be categorized by agent.
Ideal Skills:
- Proficiency in Excel
- Experience with quality assurance frameworks
- Understanding of call center operations