Odoo Helpdesk Customization for Case Management
Budget: ₹1,500 – ₹12,500 INR
Project Overview:
We are looking for an experienced Odoo developer to set up and customize Odoo Helpdesk (or other relevant Odoo modules) to build a case management portal for our business. The portal will allow customers to view their cases, track progress, receive updates, and upload documents.
? Key Features & Requirements:
✅ Case Logging & Tracking – Internal teams will log cases. Customers should be able to track cases and receive updates
✅ Automated Notifications – Customers should receive email updates on case status changes.
✅ Document Upload & Sharing – Customers should be able to upload and view relevant case files.
✅ Role-Based Access – Customers should only see their own cases, while internal teams can manage all cases.
✅ Case Stages & Workflow – Cases should move through predefined stages (e.g., Open → In Progress → Resolved).
✅ Customer Communication – Enable email/chat responses within Odoo.
✅ Multi-User Access – Admins, team members, and customers should have different levels of access.
✅ Custom Domain Setup – Configure Odoo to work with our existing domain
?️ Tech Stack & Hosting Preferences:
? Odoo Community or Enterprise (we are open to recommendations).
? Self-hosted on our cloud server or Odoo.sh.
? SSL & security configurations for safe customer data handling.
? Ideal Candidate:
? Strong experience in Odoo customization & deployment.
? Expertise in Odoo Helpdesk and other modules, Portal Access, User Roles, and Automation.
? Ability to integrate email notifications and document management.
? Experience with custom domain & website integration.
? Good communication and ability to deliver a user-friendly, scalable solution.
If you have experience with Odoo case management solutions, please send us:
✔️ Your portfolio of relevant Odoo projects.
✔️ Your estimated timeline & pricing.
✔️ A brief strategy on how you would implement this solution.
Looking forward to working with a skilled Odoo expert to bring this project to life! ?
We are looking for an experienced Odoo developer to set up and customize Odoo Helpdesk (or other relevant Odoo modules) to build a case management portal for our business. The portal will allow customers to view their cases, track progress, receive updates, and upload documents.
? Key Features & Requirements:
✅ Case Logging & Tracking – Internal teams will log cases. Customers should be able to track cases and receive updates
✅ Automated Notifications – Customers should receive email updates on case status changes.
✅ Document Upload & Sharing – Customers should be able to upload and view relevant case files.
✅ Role-Based Access – Customers should only see their own cases, while internal teams can manage all cases.
✅ Case Stages & Workflow – Cases should move through predefined stages (e.g., Open → In Progress → Resolved).
✅ Customer Communication – Enable email/chat responses within Odoo.
✅ Multi-User Access – Admins, team members, and customers should have different levels of access.
✅ Custom Domain Setup – Configure Odoo to work with our existing domain
?️ Tech Stack & Hosting Preferences:
? Odoo Community or Enterprise (we are open to recommendations).
? Self-hosted on our cloud server or Odoo.sh.
? SSL & security configurations for safe customer data handling.
? Ideal Candidate:
? Strong experience in Odoo customization & deployment.
? Expertise in Odoo Helpdesk and other modules, Portal Access, User Roles, and Automation.
? Ability to integrate email notifications and document management.
? Experience with custom domain & website integration.
? Good communication and ability to deliver a user-friendly, scalable solution.
If you have experience with Odoo case management solutions, please send us:
✔️ Your portfolio of relevant Odoo projects.
✔️ Your estimated timeline & pricing.
✔️ A brief strategy on how you would implement this solution.
Looking forward to working with a skilled Odoo expert to bring this project to life! ?