Custom-made ERP/CRM Solution Development

Project Title: Custom ERP & CRM System for Compression Garment Manufacturing Company

We are a healthcare manufacturing company specializing in custom-made medical compression garments. Our operations include doctor referrals, direct patient sales, field sales teams, in-house manufacturing, and after-sales support.

Current Scale:
• 25–30 orders per day
• 7 sales territories
• 2 managers and 6 sales representatives
• In-house production team
• 30+ products with 11 different measurement templates

We are looking to develop a custom web and mobile-based ERP/CRM system to digitize our complete workflow.

Required Modules:

1. Doctor CRM
• Doctor database and profiling
• Daily call reports (DCR)
• Visit tracking and follow-up reminders
• Referral analytics

2. Patient Management
• Patient profiles
• Duplicate detection based on mobile number
• Complete order and service history

3. Order Management
• Field order creation from Android and iPhone devices
• Multi-product orders
• Dynamic measurement forms (11 templates)
• Offline data capture with synchronization
• Manager approval workflow

4. Payments & Invoicing
• Partial and advance payment tracking
• GST invoice generation
• UPI payment integration
• Payment proof upload

5. Production Management
• Stage-wise production tracking
• Worker assignment
• Priority and urgency management
• Production timers and status monitoring

6. Delivery & Service
• Delivery tracking
• Refit management (6-month validity)
• Complaint management
• Patient feedback collection

7. Team Management
• Attendance with GPS
• Leave management
• Territory management

8. Communication
• WhatsApp integration for invoices, notifications, and follow-ups

9. Reporting & Dashboards
• Sales performance
• Doctor referral analytics
• Production analytics
• Collections and outstanding payments
• Territory-wise reporting

Technical Requirements:
• Mobile App (Android & iOS)
• Web Admin Panel
• Role-based access control
• Offline-first architecture
• Audit logs
• Scalable cloud-based solution

Please provide:

1. Estimated cost
2. Development timeline
3. Technology stack
4. Similar projects completed
5. Post-launch support plans
6. Source code ownership terms